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Frequently Asked Questions

General:

What is VMMS?

DK Multi Store / VMMS is Indian local city and most convenient local delivery company which enables you to order grocery, bakery, Food, Spice & General Store and other products that you need every day, directly via your mobile browser or web browser.

 

What kind of products do you sell?

You can choose from over starter 10,000 products spread across various categories such as grocery, bakery, dry fruits, general store, personal care products, baby care products, stationary  products and much more.

What cities and locations do you operate in?

DK Multi Store / VMMS currently operates in Aligarh – U.P. Circle only.

Do you deliver to my location?

We deliver in any localities across the Aligarh city only.

What is the minimum order value?

There is minimum order value Rs 2000. However, our store has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown.

Can I track the status of my order?

Yes, you can track the status of your order under the My Orders section.

How can I make changes to my order before and after confirmation?

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the web and this will be soon released on web as well.

 

Payments/Refund related queries:

How can I make payments at DK Multi Store / VMMS?

DK Multi Store / VMMS accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net-banking, PayTM, PayUMoney and Wallet. Cash on delivery (COD) is not available at this time.

When will I get my Discount / Coupon Code Offer?

If your transaction is eligible for a Discount / Coupon Code Offer, we will make less in your final payment invoice in your order section.

How can I review my receipt?

We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the "My Orders" tab.

 

Cancellation & Returns:

How can I cancel my order?

DK Multi Store / VMMS provides easy and hassle-free cancellation. You can cancel your order via the  web before it is dispatched to your home. This option is available under the "My Orders" tab in "View Details".

Please note: Once the order is packed, the merchant may levy a fee of Rs.100 if an order is canceled by the customer.

What If I want to return something?

If you're dissatisfied with the products delivered, please register a complaint via your login panel  within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

Can I reschedule my order?

Yes, you can do this by clicking on the Need Help option in "My Orders" section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already in route.

Please note: Once the order is packed, the merchant may levy a fee of Rs. 100 if an order is rescheduled by the customer.

What if I have any complaint regarding my order?

You can use the "Contact Us" section on the web. Our customer care executives are always happy to help.

 

Placing an order:

How can I be sure the packed and non-packed product I order are of good quality?

Our packed and non-packed product supplier / vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you're not happy with the quality of the product received.

How will I know if any item in my order is unavailable?

Firstly we already show available or sold product on web, If any  mistake you will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

Is it safe to use my debit/credit card to shop on DK Multi Store / VMMS web?

Yes, it is. All transactions on VMMS are completed via secure payment gateways (PayTM, PayU) which are PCI and DSS compliant. We do not store your card details at any given time. Our web already  SSL certificate enabled by Sectigo SSL Certificates (Previously Comodo SSL) High levels of SSL security, the world's largest commercial SSL Certificate Authority, providing web security and identity solutions worldwide. TLS/SSL Certificates. 

 

Delivery related queries:

Do you charge for delivery?

Yes our store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the web at the checkout page.

What are your delivery times?

In some locations, our deliveries begin from 10:00 AM and the last delivery is completed by 08:00 PM.

Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order. 

 

Aligarh Wide Shipping

On order over ₹500

2 Days Return

Moneyback guarantee

Support 24/7

Call us: +91- 8923364656

Discount

Rs 51 - Rs 351 on order over ₹500

Discount Rs 51 Coupon-HOLI512020, Rs 101 Coupon-HOLI1012020, Rs 251 Coupon-HOLI2512020, Rs 351 Coupon-HOLI3512020 ,One Coupon Code Valid for One Time Only